Privacy Policy

At Cosy-Ace Engineering, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://cosyace.com/ (the “Website”).

By accessing or using this Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Contact number

  • Information submitted through enquiry forms, contact forms, or email communications

We do not collect personally identifiable information unless you choose to provide it to us.

b. Non-Personal Information

When you visit our Website, certain non-personal information may be automatically collected, such as:

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visit

  • Time spent on the Website

  • Referring and exit websites

This information is collected through cookies and server logs and is used for analytical and operational purposes.

2. Use of Cookies

Cookies are small text files stored on your device to help improve your browsing experience. Cookies allow us to:

  • Understand how visitors use our Website

  • Improve Website functionality and performance

  • Analyse traffic patterns

You may choose to disable cookies through your browser settings. However, doing so may affect certain Website features.

3. Use of IP Addresses

IP addresses are automatically logged by our web server as part of standard traffic data. This information helps us:

  • Diagnose technical issues

  • Analyse usage trends

  • Improve Website security and performance

IP addresses are not used to personally identify individual users.

4. Email Communications

If you contact us via email or submit information through online forms:

  • We may retain the content of your message, your email address, and our responses

  • This information is used solely for communication, customer service, and business operations

We apply reasonable safeguards to protect electronic communications in the same manner as other forms of information.

5. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests

  • Provide services and customer support

  • Improve our Website and services

  • Communicate relevant information about our services

We do not sell, rent, or trade your personal information to third parties.

6. Disclosure of Information

We may disclose personal information only when:

  • Required by law or legal process

  • Necessary to protect our legal rights or property

  • Required to comply with regulatory or governmental requests

7. Email Policies & CAN-SPAM Compliance

We are committed to keeping your email address confidential.

  • We do not sell or share mailing lists with third parties

  • Emails sent by us will clearly identify the sender

  • You may unsubscribe from email communications at any time

All email communications comply with applicable anti-spam regulations.

8. Choice / Opt-Out

You may opt out of receiving promotional or informational emails by:

  • Clicking the “unsubscribe” link in any email we send

  • Contacting us directly with your request

9. External Links

Our Website may contain links to third-party websites.
Cosy-Ace Engineering:

  • Has no control over external websites

  • Is not responsible for the content, accuracy, or privacy practices of linked sites

  • Does not endorse external websites or their products/services

10. Intellectual Property Rights

All content on this Website, including text, images, graphics, logos, and software, is the property of Cosy-Ace Engineering or its licensors and is protected by applicable intellectual property laws.

You must not:

  • Reproduce, distribute, or republish content without prior written consent

  • Use Website content for commercial or marketing purposes without permission

11. Acceptable Use

You agree to use this Website only for lawful purposes.
You must not:

  • Upload or transmit harmful, offensive, or unlawful content

  • Attempt to disrupt Website operations

  • Use Website content for unsolicited marketing or spam

12. Restricted Access

Certain areas of the Website may be restricted in the future.
If access credentials are provided, you are responsible for keeping them confidential.

13. Testimonials Disclaimer

Testimonials on this Website reflect individual experiences and opinions.

  • Results may vary

  • Testimonials do not represent typical outcomes

  • Testimonials are reviewed before publication

We do not guarantee specific results and do not endorse medical or performance claims.

14. Data Security

We implement reasonable technical and organisational measures to protect your information.
However:

  • Email is not a secure medium

  • You provide information via email at your own risk

  • Sensitive data (e.g. payment details) is not transmitted via email

Where applicable, secure transmission technologies (e.g. SSL) may be used.

15. Monitoring & Analytics

We may use analytics tools to:

  • Monitor Website performance

  • Assess visitor behaviour

  • Improve content and technical design

Network traffic may be monitored for security purposes to prevent unauthorised access or misuse.

16. Disclaimer & Limitation of Liability

This Website and its content are provided “as is” without warranties of any kind.
Cosy-Ace Engineering shall not be liable for:

  • Errors or omissions

  • Loss of data or profits

  • Damages arising from Website use or inability to access the Website

17. Policy Changes

We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page. Continued use of the Website constitutes acceptance of the revised policy.

18. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via the contact form on our Website.